Amazon A-to-z vs Chargeback Picker

The ladder, in one paragraph

Amazon's A-to-z Guarantee covers purchases from third-party sellers on Amazon: the timely delivery and condition of the item, plus two less-known covers — reimbursement if a seller does not give you an agreed refund, and reimbursement if a seller charged more than you authorized. The order is fixed: message the seller through your Amazon account, wait 48 hours, then file the A-to-z claim inside its window of up to 90 days after the maximum estimated delivery date (for a missing item, Amazon's help wording asks you to wait past that date — 3 business days past it). Only then, if Amazon denies the claim or your card deadline is about to expire, does the bank chargeback step in — under the underlying problem (never arrived: Visa 13.1; not as described: Visa 13.3), never under "Amazon said no." The full reasoning, the exclusions table, and the evidence checklist are in the companion guide: Amazon A-to-z vs chargeback: which first, and what filing with the bank first costs you.

Why Amazon is deliberately absent from the Marketplace Navigator

The Marketplace Dispute Navigator covers Temu, Shein, AliExpress, Etsy, Depop and Vinted — Amazon is not in it, because Amazon's system does not fit that navigator's shape: the seller-first rule, the 90-day window off the estimated delivery date, the agreed-refund cover, and the bank-chargeback exclusion all need their own tool. This picker is that tool. Note the deliberate separation: Amazon Pay purchases on third-party sites (not on amazon.com) run a different clock — wait 15 days from the order date, then 75 days to file — and none of those numbers applies to amazon.com orders.