Chargeback Clock
DoorDash Dispute & Uber Eats Refund Checker
Your delivery order was missing, wrong, or never arrived? Start in the app — not at your bank. DoorDash's own terms make any refund discretionary, Uber's own help article rules out a replacement but allows a possible refund, and Grubhub's own policy confirms diner refunds for restaurant-controlled errors. Answer four questions and get your route: what to report, how much to ask for, and when — if ever — a card chargeback is the right next step. One rule governs everything: never dispute money you already got back.
Map your food-delivery dispute
Private by design — everything runs in your browser.
In-app first, card dispute last — and only for what you did not get back
Every food-delivery dispute on this page follows the same order, because the platforms' own pages set it that way. DoorDash's terms point claims to the procedures in the app and make any refund discretionary. Uber's consumer article sends you to the order's Help flow and says a replacement is not available. Grubhub's restaurant policy confirms diner refunds for restaurant-controlled errors. Your bank is the fallback after a platform denial — never the first step, and never for money already refunded.
| Platform | First route (own pages) | What the platform itself says |
|---|---|---|
| DoorDash | Orders → Help on the order | Completed/delivered orders are final and non-refundable; any refund or credit is gratuitous, at DoorDash's sole discretion (Consumer Terms, eff. Oct 16, 2026, §12(c)). Remedy types for missing/incorrect items: refund, credit, or redelivery where available. |
| Uber Eats | Account → Orders → Help on the order | Specify the exact missing/incorrect items; upload an image of an incorrect item received. "We won't be able to replace the order, but you may be eligible for a refund." |
| Grubhub | Help on the order in the app | No consumer day-count or step list verified on Grubhub's own pages — none is claimed. Diner refunds confirmed for missing items, incorrect preparation, and food quality/safety when within the restaurant's control. |
The double-dip warning
Never file a chargeback for money the platform already refunded or credited. If the platform refunded part of the order, a card dispute may cover only the unrefunded remainder. If it refunded the full order, there is nothing left to dispute. A platform credit that has not yet posted to your card is still a refund — check your statement before you file anything with your bank.
Merchant side vs consumer side — do not confuse them
This checker is the consumer side: you ordered food and something went wrong. The merchant side is the opposite question — a restaurant disputing a deduction from its payout when a platform refunded a diner. Those merchant windows (for example, a 30-day window to dispute an adjustment) belong to the restaurant, not to you, and this tool deliberately never uses them as consumer deadlines. Read the full breakdown in the food-delivery order dispute guide, and compare refund vs chargeback generally in Refund or Chargeback?
Want the full food-delivery playbook?
Platform-by-platform reporting steps, what to photograph, how much to ask for, the fee and tip trap, and the card fallback clocks — with the checker above the fold.
Sources (verified November 2, 2026): DoorDash — Consumer Terms and Conditions, effective October 16, 2026, Section 12(c) (help.doordash.com, fetched 2026-11-02) for the final/non-refundable clause, the sole-discretion gratuitous refund/credit position, and the in-app procedures route; DoorDash — "What are order error adjustments?" (help.doordash.com, updated 1 November 2026) for the refund/credit/redelivery remedy types for missing or incorrect items; Uber — Help Center consumer article "Wrong or Missing Items" (help.uber.com, Uber Eats) for the exact-item specification, the image-upload request, the no-replacement statement, and the "may be eligible for a refund" position; Grubhub — Grubhub for Restaurants Policies, "Diner Refunds and Order Adjustments" (get.grubhub.com) for diner refunds for missing items, incorrect preparation, and food quality/safety when within the restaurant's control; Fair Credit Billing Act (15 USC 1666; 12 CFR 1026.13) for the credit-card 60-day written billing-error notice; Regulation E (12 CFR 1005.11) for the debit-card 60-day error notice; Visa condition 13.1 network norm for the about-120-day issuer filing window capped at 540 days from processing. Honest gaps: no DoorDash, Uber Eats, or Grubhub consumer reporting day-count was found on the platform's own pages, so none is stated; no blanket consumer tip-refund rule was verified on any platform's own consumer page, so none is stated; no platform phone number is quoted because none was verified on the platform's own consumer pages for this tool. Your platform terms and card agreement are the final word.