You paid for an AI subscription you no longer want. The first question is not “can I get a refund?” — it is who billed you, because the answer decides who can refund you at all. Bought on the web, OpenAI or Anthropic decides. Bought in an app, Apple or Google Play billed you, not the AI company — and for App Store purchases only Apple can refund. And the rule most people get wrong: cancelling stops the next charge; it never refunds the current one. No refund is promised for a period you already used, except in the narrow published windows below. Answer four questions and get the exact route, with each rule named by its source.
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Every vendor on this page says the same thing in different words: cancelling stops the next renewal; it does not return money already paid. A refund is a second, separate request, made to whoever took the payment — and for store purchases that is the store, not the AI company. Uninstalling an app never cancels anything, and deleting an AI account does not cancel an App Store subscription.
| Vendor / route | Who decides | The published rule |
|---|---|---|
| ChatGPT, web or Google Play billing | OpenAI Support | Cancel where you bought it, at least 24 hours before the next billing date. Cancelling does not automatically refund previous charges. Brazil residents have regional rules: first refund full within 7 days, then prorated; second refund full within 7 days only; third or later reviewed, prorated within 14 days if approved. |
| ChatGPT, App Store billing | Apple only | Request at reportaproblem.apple.com. OpenAI cannot refund App Store charges. Cancel separately in device Subscriptions. |
| Claude, EEA / UK | Anthropic | Refund within 14 days of purchase, prorated according to your use; the option may appear in Settings. Requesting a refund does not cancel the subscription. |
| Claude, App Store billing | Apple only | Only Apple can review and issue the refund; refunds are at Apple's discretion. Anthropic Support cannot access App Store charges. |
| Claude, Google Play billing | Anthropic Support | Eligibility check first; for an inactive subscription, provide the Google Play account email or GPA order number. Upgrading Pro, Max or Ultra to Team auto-cancels the individual plan with a prorated refund about 24 hours after the Team payment. |
| Midjourney, any billing | Midjourney | Refund only if under 20 GPU minutes over the lifetime of the account, Fast, Turbo and Relax included. The refund option appears automatically when you cancel if you qualify; otherwise Midjourney states it is unable to provide a refund. Processing may take up to 10 business days. Suspended or terminated accounts are not eligible. |
| Gemini / Google AI plan | Google One | In most countries or regions, Google storage-plan purchases are non-refundable; cancelling stops future payments and you keep the plan for the paid period. Play Store purchases follow Google Play refund policies; App Store purchases go to Apple. |
| Charged after cancellation | Vendor first, then your bank | A post-cancellation charge is a billing error. Written notice to your card issuer within 60 days of the first bill or statement showing it (FCBA for credit, Regulation E for debit). Never run a vendor refund and a bank dispute on the same charge at the same time — vendors cannot process a refund while a dispute is pending. |
| Crypto / stablecoin payment | Vendor goodwill only | No card network, store or bank route exists for a crypto payment. Only the vendor can return it, and nothing promises it will. |
If you subscribed inside an iPhone or Android app, the AI company never touched your money — Apple or Google did. Asking OpenAI or Anthropic to refund an App Store charge wastes the window: both vendors publish that they cannot see or reverse those charges. For the full store rules, including why a card chargeback on a store purchase can put the store account at risk, use our App Store & Google Play Refund Checker — this tool routes you there instead of duplicating its store rules.
Vendor by vendor, with the exact request routes, the regional windows, the post-cancellation billing-error path, and what to do when every route says no — with the checker above the fold.
Sources (verified November 2, 2026): OpenAI Help Center — “Canceling your ChatGPT subscription” (cancel where you purchased; uninstalling does not cancel; cancelling does not automatically refund; cancel at least 24 hours before the next billing date; web/Google Play refunds via OpenAI Support, App Store refunds via Apple) and “How do I request a refund for my ChatGPT subscription?” (Brazil first/second/third refund rules; eligible Google Play refunds issued in full; Apple refunds requested directly from Apple); OpenAI Help Center — “Report Fraudulent ChatGPT or API Credit Purchase Charges” (no separate refund while a dispute is active); Midjourney Docs — “Requesting a Refund” (under 20 lifetime GPU minutes including Fast/Turbo and Relax; option appears at cancellation or no refund is available; suspended/terminated accounts excluded; processing up to 10 business days); Claude Help Center — “Request a refund for a paid Claude plan” (updated 2026-10-30: EEA/UK within 14 days, prorated by use; App Store refunds Apple-only and discretionary; Android eligibility check and GPA order number; Team-upgrade prorated refund about 24 hours after Team payment; no refunds during pending disputes); Google One Help — “Cancel your Google One membership” (storage-plan purchases non-refundable in most countries or regions; Play Store purchases follow Google Play refund policies; App Store purchases via Apple support); Apple Support — “Request a refund for apps or content that you bought from Apple” (published 2026-09-17: reportaproblem.apple.com, “I'd like to” then “Request a refund”; eligibility varies by region); Fair Credit Billing Act (15 U.S.C. 1666) and Regulation E (12 CFR 1005.11) for the 60-day written-notice clocks. Your account agreement and the vendor's current help pages are the final word.