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Free tool · For restaurants & merchants

DoorDash & Uber Eats Deduction Disputes — for Restaurants and Merchants

A customer got a refund, and the money came out of your payout. This builder is for restaurants and merchants on the other side of that refund: pick the platform and what the customer claimed, and get the honest answer — is this deduction even charged to merchants, is the window still open, what evidence answers it, and where to file. DoorDash gives you 10 days from the delivery date to submit a case; Uber Eats gives you 30 days from the order date via the dispute button in the Orders tab of Uber Eats Manager. And the trap that saves the most money: not every deduction is yours to dispute — DoorDash absorbs delivery-issue refunds, and Uber Eats does not charge you for food-quality, damaged-order, or Uber-courier late-delivery refunds. File the ones that are genuinely yours, with evidence, before the window closes — and never promise yourself a reversal, because neither platform does.

Build your deduction dispute

Private by design — everything runs in your browser.

Which platform deducted it?
What did the customer claim?
DoorDash counts 10 days from the delivery date; Uber Eats counts 30 days from the order date. Enter the date shown on the order, not the date you noticed the deduction.
Uber Eats does not charge merchants for errors reported more than 96 hours after the order was placed — tick this if the report timing applies.
Matters for undelivered and late-delivery claims on Uber Eats: with Uber couriers, those are not merchant charges.
Evidence you already have (tick what exists — do not create evidence after the fact)
How the rules work

The two windows, side by side

Both platforms call the deduction an "order error adjustment": a customer refund cost deducted from the merchant's payout. But the windows, the charged error types, and the filing routes are different — and confusing them is how a winnable dispute goes unfiled or a non-charge gets "disputed" for nothing:

DoorDashUber Eats
Dispute window10 days from the delivery date — submit a case30 days from the order date — dispute button in the Orders tab of Uber Eats Manager
Charged to merchantsMissing items; incorrect items (half to full cost by severity)Missing items; incorrect items; incorrect orders; undelivered orders with your own staff / store-closed cases; late deliveries with your own staff (~70+ minutes late)
NOT charged, even when the customer is refundedDelivery issues (delay, negative Dasher interaction) — DoorDash absorbs themReports more than 96 hours after the order; fraudulent activity; undelivered orders with Uber couriers; suspicious deliveries; damaged orders; food condition; food quality; late deliveries with Uber couriers
AmountMissing: the item's contributed cost. Incorrect: half to full cost by severity. Service-fee issuances excluded.A portion up to the full item cost including tax/VAT (a la carte for partial items). Full Uber Service Fee retained. Delivery and bag fees not charged.
OutcomeCase by case, entirely at DoorDash's discretion — no guaranteeEvaluated individually; no guarantee of reversal; Uber Eats aims to resolve within about an hour

The 24–48 hour audit habit

This is a recommendation from this tool, not a platform rule — neither platform publishes an audit schedule. Check each platform's order list every 24–48 hours, while dispatch slips, bag photos, and staff memory are still available, and file any dispute the same day you spot it. DoorDash summaries land within 72 hours of the quoted delivery time, and the DoorDash dispute window is only 10 days: a weekly or monthly check leaves the evidence gone before the window even feels short. Read the full breakdown in the restaurant delivery-deduction dispute guide.

Want the full merchant playbook?

Both platforms' charged vs not-charged lists, the evidence pack per deduction type, the paste-ready dispute text, and the prevention routine both platforms recommend — with the builder above the fold.

Read the delivery-deduction dispute guide

Sources (verified November 2, 2026): DoorDash Help Center (Merchant Support), "What are order error adjustments?" (updated November 2, 2026) for the missing/incorrect-only adjustment reasons, the half-to-full incorrect-item range, the payout-deduction and 72-hour summary rules, the 10-day case window, the case-by-case discretion statement, and the prevention practices; Uber Eats for Merchants (US), "Order Errors" learning centre (fetched November 2, 2026) for the partner-charged and not-charged error lists, the portion-to-full amount rule including tax/VAT, the retained service fee, the delivery/bag-fee exclusion, the 30-day Orders-tab dispute rule, the about-an-hour resolution aim, and the individual-evaluation / no-guarantee statement. Platform rules change and your merchant agreement governs. Notes on sourcing honesty: no DoorDash portal click path, DoorDash merchant phone number, win rate, or reversal guarantee is claimed here, because none appears on DoorDash's own merchant page; a third-party blog's 14-day DoorDash window was dropped as contradicting DoorDash's own 10-day rule.

General information only — not legal or financial advice. Platform rules change and your merchant agreement governs your dispute. Verify the deadline and the charge on your own portal before filing; a reversal is never guaranteed.

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